When we talk to those who work for companies we deal with, we should show common courtesy. Often times there really is nothing that they can do to change things; but the way we talk to them can have an effect on how much extra effort they put forth on our part.
I have seen where someone was rude to a person on the phone, when she hung up her whole demeanor was down and she just didn't try to remedy it. A 'why bother' attitude. On the other hand, when the person calling is polite, in spite of the issue, the person receiving the call did all they could to help out. Even going beyond what their job requirements were.
It is NEVER right for anyone to use bad language or anger against the person giving a service. There are proper channels that can be taken, and should be; but to curse or yell at someone is always wrong.
It is so true, you attract more flies with honey than with vinegar. Just because something is not going well for you, doesn't give you the right to ruin someone elses day!
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Thank you for your positive input and sharing how you or someone else has 'Made a Difference' ;o)